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Frequently Asked Questions

How long does it take for me to receive my order?

The delivery time for your order depends on your location and the shipping method selected at checkout. Typically, orders are processed within [1-3] business days, and standard shipping usually takes between [5-7] business days for domestic orders. International shipping may take longer depending on the destination. You will receive a tracking number once your order is shipped, so you can track its status in real-time.

What is your return and exchange policy?

At Solene Dress, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer the following return and exchange options:
Returns: You may return items within 7 days of receiving your order, provided the item is in its original, unworn, and undamaged condition with all tags attached.
Exchanges: We accept exchanges for different sizes or colors, depending on availability. Please contact us within 7 days to initiate your exchange.
Non-Returnable Items: Certain items, such as sale items or custom-made dresses, are not eligible for returns or exchanges. Please refer to the product page for specific return information.
Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is damaged or defective upon arrival.

How do I change my shipping address?

If you need to change the shipping address for your order, please contact us immediately at support@solenedress.com. If your order has not yet shipped, we will update the address for you. Once an order has been shipped, we may not be able to change the address, but we will assist you in any way possible to resolve the issue.

How do I track the status of my order?

Once your order has been processed and shipped, you will receive an email with a tracking number and a link to track your order. You can also log into your account on our website to view your order status and tracking details.

How do I receive customer support?

Our customer support team is here to assist you! You can contact us below

What do I do if I entered an incorrect shipping address?

If you notice that the shipping address you entered is incorrect, please contact us as soon as possible at support@solenedress.com. We will do our best to update the address before your order ships. Unfortunately, once the order is dispatched, we cannot modify the shipping address. In such cases, we recommend contacting the carrier directly to request a reroute.

Do you ship to my country?

We offer international shipping to a variety of countries. During the checkout process, you will be able to select your country to see if we currently ship to your location. If your country is not listed, please contact us to inquire about the possibility of shipping to your area.

Will my items come in one package?

We strive to ship all items from your order together in one package. However, depending on product availability or shipping logistics, you may receive multiple packages. If your order is split into separate shipments, you will receive a tracking number for each package.

Still need help? – Get in touch with us

Please let us know what’s on your mind. Have a question for us? Ask away.
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